Wyoming Board of Occupational Therapy

Complaint Process

The Wyoming Board of Occupational Therapy regulates the practice of occupational therapy. Therefore, complaints may be registered against individuals only. The Board does not accept anonymous complaints. All complaints must name the individual the complaint is filed against, and must be signed by the person registering the complaint before the Board will proceed.

A licensee has a property right to their license under Wyoming Law and therefore they are afforded the right of due process. Part of this process requires that the licensee be given the opportunity to address the concerns raised in a complaint against them, and to present a defense to the allegations.

This means that a copy of the complaint will be provided to the licensee. The entire complaint review, investigation and legal review process may take an extended period of time depending on the complexity of the case and the pending caseload before the Board. During the investigation stage, all information is confidential and may not be discussed. This also applies to discussing the investigation with the person filing the complaint.

To file a complaint you must complete the complaint form below and submit it to the Board.

How Complaints are Processed

When a complaint is received it is assigned a complaint number. The complaint will be referred to by this number throughout the process. The Board will acknowledge receipt of the complaint with a letter. A member or members of the Board will be assigned as the Investigative Member(s) for the complaint. The Member(s) will guide the investigation and review all of the information gathered. The Board’s investigator(s) may contact you and your witnesses for further information. After fully reviewing all of the information gathered, the Investigative Member(s) will make a recommendation to the full Board on how to proceed. With the concurrence of the Attorney General the Investigative Member(s) may recommend any of the following actions:

a. Dismiss the complaint for lack of jurisdiction;

b. Dismiss the complaint for lack of clear and convincing evidence of a violation;

c. Dismiss the complaint with an advisory letter (private communication);

d. Issue a Letter of Reprimand;

e. Settlement by conditional licensure with stipulations;

f. Suspension;

g. Revocation

Once the Board votes to accept the recommendation the case proceeds as directed by the Board for disposition. After the Board action, the licensee and the complainant will be notified of the outcome in writing.

If you have any questions, please contact Maxine at (307) 777-7764 or maxie.hernandez@wyo.gov.